Privacy Policy

Protecting Your Data with Industry-Leading Standards

Last Updated: July 10, 2023

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Protecting Your Privacy

At Balance Business Group (BBG), we take the protection of your personal information seriously. This privacy notice explains how we collect, use, protect, and handle your information when you use our services, visit our website, or interact with us in any way.

If you have questions or concerns about our privacy practices, please contact our Data Protection Officer, Kevin Wood, at kevinw@bbg-mn.com or call us at 612-396-3501.

1. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide when you:

  • Express interest in our services
  • Register for an account
  • Schedule a pickup or consultation
  • Contact our support team
  • Submit forms on our website
  • Engage with our social media

Types of Personal Information:

Basic Information
  • Name and title
  • Email address
  • Phone numbers
  • Postal address
  • Company information
Business Information
  • Job title and role
  • Business relationships
  • Service preferences
  • Communication history
  • Transaction records

Automatically Collected Information

When you visit our website or use our services, we automatically collect:

Technical Information
  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Language preferences
Usage Information
  • Pages visited
  • Time spent on pages
  • Links clicked
  • Referring websites
  • Search terms used

2. How We Use Your Information

Primary Purposes

  • Providing our ITAD services
  • Processing your requests
  • Managing your account
  • Sending service updates
  • Responding to inquiries
  • Improving our services

Additional Uses

  • Security and fraud prevention
  • Legal compliance
  • Analytics and research
  • Service optimization
  • Customer support

Legal Bases for Processing

We process your information under the following legal bases:

  • Contractual Necessity: To fulfill our service agreements with you
  • Legal Obligation: To comply with laws and regulations
  • Legitimate Interests: To operate and improve our business
  • Consent: When you explicitly agree to specific uses of your information

3. How We Protect Your Data

Security Measures

  • Encryption of sensitive data
  • Secure data centers
  • Access controls
  • Regular security audits
  • Employee training
  • Incident response plans

Data Retention

  • Retention based on necessity
  • Regular data reviews
  • Secure deletion procedures
  • Compliance with laws
  • Archive protocols

Industry Certifications

Security Standards
  • ISO 27001 certified
  • NAID AAA certified
  • R2 certified
Compliance
  • GDPR compliant
  • CCPA compliant
  • HIPAA compliant

4. Your Privacy Rights

General Rights

  • Access: Request copies of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request removal of your data
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a usable format
  • Objection: Contest our use of your data

State-Specific Rights

California Residents (CCPA)

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of data sales
  • Right to non-discrimination

Virginia Residents (CDPA)

  • Right to confirm data processing
  • Right to correct inaccuracies
  • Right to data portability
  • Right to opt-out of targeted advertising

How to Exercise Your Rights

You can exercise your privacy rights by:

  • Emailing our Privacy Team at kevinw@bbg-mn.com
  • Calling us at 612-396-3501
  • Submitting a request through our website
  • Writing to us at our Minneapolis office

We will respond to your request within 45 days and may extend this period by an additional 45 days when reasonably necessary.

5. Information Sharing and Disclosure

When We Share Your Information

Service Providers

We may share information with trusted service providers who assist us in:

  • IT and security services
  • Payment processing
  • Data analytics
  • Customer support
  • Marketing services

Legal Requirements

We may disclose information when required by law:

  • Court orders and legal process
  • Government requests
  • Protection of rights and safety
  • Prevention of fraud or illegal activity

Business Transfers

Information may be shared during business changes:

  • Mergers and acquisitions
  • Sale of business assets
  • Corporate restructuring
  • Due diligence processes

Our Data Sharing Principles

  • We never sell your personal information
  • We share only what is necessary for the stated purpose
  • We require confidentiality agreements from our partners
  • We maintain oversight of third-party data handling

6. Cookies and Tracking Technologies

What We Use

Essential Cookies

  • Website functionality
  • Security features
  • Account access
  • Service delivery

Analytics Cookies

  • Usage patterns
  • Performance monitoring
  • Error tracking
  • Service improvement

Your Cookie Choices

You can control cookies through:

  • Browser settings
  • Our cookie preference center
  • Third-party opt-out tools
  • Device settings

7. Contact Us

Privacy Team Contact

  • Data Protection Officer: Kevin Wood
  • Email: kevinw@bbg-mn.com
  • Phone: 612-396-3501
  • Address: 80 S 8th St, Minneapolis, MN 55402

When to Contact Us

  • Privacy concerns or questions
  • Access or deletion requests
  • Update your preferences
  • Report a possible breach
  • Exercise your privacy rights